![]() ![]() For example, 15 minutes after a contact is created, the intro message sends after that initial delay regardless of what tim e the contact is added to Signal Vine.Ģ. ![]() The intro message can be scheduled to go out X minutes after import. There are three primary strategies to schedule your intro message -ġ. ![]() Once you determine your initial intro message, Signal Vine can automate this message so that it is automatically scheduled for every new contact on the platform. If you don't want these text messages, you can reply Cancel at any time" You should save this number in your phone so that you can reach out to me at any time. The easiest way to do this is by setting up an Automated Intro Message that goes to all new contacts when they're first added to the Signal Vine platform.Ī strong intro message should accomplish three goals 1) it should introduce the organization/individual that is reaching out, 2) it should clearly establish the reason for establishing this new connection, and 3) it should provide contacts with the knowledge that they can opt out of receiving messages at any time.Įxample Intro Message: "Hi, this is Advisor from Org Name/Department, and I'll send a few texts a month to help support you and keep you on track. That being said - it's really important to make sure we're introducing our contacts to the new phone number that they'll be receiving texts from so that we set expectations and establish rapport from the start. When a new contact record is first added to Signal Vine, we get really excited to communicate with them as soon as possible. For best practices regarding an opt-in intro message, check out this article. This article covers the best practices for scheduling an automated intro message for any contact that you add to the platform. During the first use of the platform, they saw a 49.3% engagement rate for the adult workforce program with 16% of the groups responding to over 50% of the messages.There are two ways for somebody to become a new contact record in Signal Vine - they can be added to the platform (by manual csv upload or by automating data uploads/integrating with your system of record) or they can opt-in by texting an advertised phone number. The OCAPICA team found that the platform provided a seamless process for connecting specific job inquiries to the right advisor. ![]() OCAPICA was able to personalize responses with tools like emojis while also establishing personal relationships without providing their own mobile phone numbers. They found that workers were much more engaged and that Signal Vine provided a more fluid two-way communication channel. The team appreciated that multiple users could log-in and use the platform while presenting a single voice to workers. The platform allowed them to respond to individual questions that required response while still automating the outreach and standard replies. Using Signal Vine, the OCAPICA team was able to send text message reminders to large groups of workers instead of one-to-one communication. They wanted to provide nudge reminders about timesheet due dates and payroll follow up so that employees would be paid for their work. The Orange County Asian And Pacific Islander Community Alliance (OCAPICA) was looking for an alternative channel to communicate with temporary and seasonal workers. ![]()
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